Cash-out flow friction is a measurable RLSH benchmark. We count taps/clicks and measure end-to-end time from the "withdraw" button press to the GCash confirmation notification.
Flow row
| Surface | Steps | Median end-to-end |
|---|---|---|
| Mobile | 3 taps (winner) | 48 seconds (winner) |
| Desktop | 5 steps | 92 seconds |
Why mobile wins
Mobile operator apps surface GCash via deep-link: tap withdraw, tap GCash, confirm biometrics, return to app. Desktop requires a QR scan handoff: click withdraw, enter amount, request QR, scan from phone, confirm on phone. The handoff adds two concrete steps and roughly 44 seconds of median friction.
Verdict
Mobile is the head-to-head winner on cash-out flow. Desktop catches up on loading latency. For a Filipino player who cares most about getting money out of the slot session, the RLSH recommendation is "load on desktop, cash-out on mobile."
